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PARKVOGEL - Your car park at Düsseldorf Airport

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Important information on travelling

The Parkvogel Travel Blog

Important information on travelling

Data protection

Data protection

We, SITA Airport IT GmbH (hereinafter referred to as “SAIT”), take the protection and privacy of your data very seriously. Your personal data is collected and used solely in accordance with the legal provisions of the applicable data protection law.

In the following, SAIT will inform you about the nature, scope and purposes of the collection and use of personal data.

1 Responsible party/contact

The responsible party in terms of the data protection laws is:

SITA Airport IT GmbH
Parsevalstr. 7a
40468 Düsseldorf

If you have any questions or suggestions about data protection, feel free to contact us by e-mail at info(at)parkvogel.de.

2 Subject of data protection


The subject of data protection is personal data. This is detailed information on the personal or factual circumstances of a specific or identifiable natural person. This includes, for example, information such as your name, postal address, e-mail address or telephone number, but may also include usage data.

3 Collection and use of data

3.1 Use of the website

When accessing the SAIT website, your internet browser automatically transmits data for technical reasons. The following data is collected and stored separately from other data that you may transmit to us:

•    Date and time of access,
•    IP address
•    Browser type/version,
•    Operating system used,
•    URL of the previously visited website,
•    Amount of data sent

This data is processed solely for technical reasons and for our legitimate interest in securing our systems, and is only assigned to a specific person in the event of a security incident.

As a rule, we will delete this data after seven days at the latest, and only keep it longer if it relates to a security incident. We will then store the data until the incident has been resolved.

3.2 Use of the reservation system

The SAIT websites offers a reservation system that lets you book one of our parking spaces. If you want to make use of this offer, and reserve a parking space, the reservation system will record the following data:

•    Title: *
•    First name: *
•    Surname: *
•    Address: *
•    Telephone:
•    Email address: *
•    ID: *
•    Flight no. Outbound flight number:
•    Flight no. Return flight number:
•    Number of travellers: *

All data marked with an “*” is mandatory data that we require to complete your reservation and parking space rental contract. The other information is voluntary, and is used to improve our service (telephone number for contact in case of problems, e.g. light on; flight numbers for better shuttle service planning, e.g. in case of flight delays).

If you book a reservation or a parking space offer in our reservation system, and must pay in advance, you will be offered various payment methods for processing the payment. We do not process these payments ourselves, but use external payment service providers that have been approved by the respective banks or credit card companies. Our system shows which company processes your payment before you enter your payment data. Please note that you can enter your payment data directly into the system of the respective payment service provider – our systems have no payment function. Therefore, we do not collect and store your payment data for security reasons. We only receive confirmation from the payment service provider once your payment has been successfully booked.

3.3 Parkvogel customer account

We can offer you a Parkvogel customer account. The advantage of this feature is that you do not have to re-enter your data every time you book a space. You can also view and, if necessary, change your previous reservations. In a customer account, we process the same data as described above for the reservations. You protect your customer account with a password that only you know, and that we do not keep or store. We also do not store any credit card data. Of course, you can delete your Parkvogel customer account at any time.

3.4 Using the Parkvogel app

3.4.1 Parkvogel app


When you use the Parkvogel app ("app"), we will also collect the personal data required from you for the  provision and billing of our services in accordance with Clause 3.2 and, when setting up a customer account, also in accordance with Clause 3.3, but not the data collected in accordance with Clause 3.1. We will only process additional data via the app insofar as you expressly request it or configure it in the settings. You are entitled to change the settings of the app at any time, or stop using the app completely by deleting the app from your device.

3.4.2 Navigation with Google Maps

When you activate the map and/or navigation service in our Parkvogel app, your navigation request is transferred to the map service already installed on your mobile phone (Google Maps). You then use this map service directly for navigation. In the case of Google (Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA), the Google Privacy Policy, which you can access at www.google.com/intl/en/policies/privacy/index.html, applies. If you have installed another map service, please contact your map service provider directly.

3.4.3 Indoor navigation with Meridian

If you want to use Meridian's indoor navigation that is accessible via the Parkvogel app, you must first activate it in the settings, and agree to the transfer of your personal data described below to the Meridian provider, Aruba, a division of Hewlett Packard Enterprise Development LP, 3333 Scott Blvd, Santa Clara, CA 95054, USA (“HPE”):
The parking areas (parking garage, car park) have so-called Meridian Beacons, which function like bearing marks. The Beacons are marked accordingly in the parking areas. When the Meridian function is activated, the application connects via Bluetooth to the Meridian Beacons available in the parking areas, reads the position data of these beacons, and uses this data to calculate the respective position of your terminal device in order to guide you. Navigation is not computed on your device, but happens through a cloud interface from HPE. HPE collects your position data on a server located outside the European Community. HPE also calculates and stores the distance you have travelled. On the one hand, HPE uses this data to provide you with its indoor navigation service. But it also uses this data to evaluate your movement data as well. According to information from HPE, this data is evaluated anonymously. For details, please refer to HPE's data protection declaration, which can be downloaded from www.hpe.com/us/en/legal/privacy.html.
We have no influence on the processing of your data by HPE, and therefore let you decide if you want  to use Meridian. You can give your consent by activating Meridian’s indoor navigation button in the Parkvogel app settings. You can revoke your consent at any time ta take effect in the future by deactivating Meridian’s navigation again. We will refer to this setting separately in the app later.

3.4.4 App permissions

The following app permissions must be allowed for the application to work:

•    Read/write content from device memory, since data is loaded from the Internet and stored in the device memory when the app is initially started. When the app is started again, it checks the data in your device’s memory for updates and, if necessary, downloads any updated data, and then stores it over the Internet in order to save bandwidth the next time it starts up. This data is about the app’s contents.
•    Display the network status to determine the status of the Internet connection;
•    Full Internet access in order to communicate with the Gateway app,
•    Activate tracking services for Meridian’s indoor navigation function,
•    Activate Bluetooth for Meridian’s indoor navigation function.

3.5 Storage duration

If you make a booking without a Parkvogel customer account, we will then store the reservation system data for a period of 80 days after completion of your parking space rental contract to provide more effective help should any complaints arise. Should you have any complaints after these 80 days have expired, you must substantiate these with your own documentation.
If you have a Parkvogel customer account, and make a booking from your customer account, we will save the reservation system data to your customer account. The data can then be called up from your customer account until you delete your customer account. You can view and, if necessary, correct all data stored about you in your customer account at any time.
Please note that deleting the app from your device does not automatically delete any Parkvogel customer account you may have created; if you also wish to delete your Parkvogel customer account, please contact us separately.

4 Disclosure of data

We will never pass your data on to third parties without informing you in advance and obtaining your prior consent. Only in the exceptional cases described below can we transfer your data to third parties without informing you beforehand and separately:

Personal data will be passed on to law enforcement authorities, regulatory authorities, courts and, if applicable, to injured third parties if and to the extent it serves to clarify any illegal use of our website or app, or is necessary for legal proceedings. However, this only happens if there are any concrete indications of unlawful or abusive practices. We are also legally obliged to provide information to certain public authorities upon request.

This data may also be disclosed if it is necessary for the performance or enforcement of contracts with you. To provide our services, e.g. for the shuttle service, we occasionally depend on contractually affiliated external companies and external service providers, which must know your name in order to be able to address you. In such cases, the necessary information is passed on to these companies or individuals to enable them to process it further. These service providers are carefully selected and regularly reviewed by us to ensure that your privacy is protected. The service providers may only use the data for the purposes specified by us, and are contractually bound accordingly. Your data will not be passed on to recipients in countries outside the European Economic Area.

5 Usage data

The parkvogel.de website and the Parkvogel app each use Matomo (http://www.matomo.org), an open source (web) analysis service.
Matomo uses "cookies”, which are text files stored on your device to help our website analyse your use of our website. The last octet of all IP addresses is removed so that we cannot identify your terminal device, but can only see which network you used.
We use the information generated by Matomo solely to evaluate use of the parkvogel.de website or the Parkvogel app, and to compile reports on website or app related activities. Any information on your use of this website (including your shortened IP address) or the Parkvogel app remains under the data sovereignty of SAIT.  SAIT does not pass this information on to third parties.
We use this data based on our legitimate interest in measuring our reach, and improving our website or the Parkvogel app.

Opt out options:
You can, as regards the parkvogel.de website, object to the use of Matomo by clicking on the link below. If you don't see the corresponding text, you have already objected to using Matomo – possibly on another website. Later reactivation of Matomo is only possible by deleting your cookies. The Matomo functionality is also disabled if you prevent the installation of cookies as described in Clause 6 below.
Here you can decide whether a unique web analysis cookie may be stored in your browser to enable the website operator to collect and analyse various statistical data. If you do wish to opt out, then click on the following link to store the Matomo deactivation cookie in your browser.

Object to the collection of usage data

You can, as regards the Parkvogel app, object to the use of Matomo by changing the Matomo switch/slider, enabled by default, in the system settings of the Parkvogel app, thereby deactivating Matomo.

6 Cookies

SAIT stores so-called "cookies" in order to offer you a comprehensive range of functions, and to make the use of our websites and of the Parkvogel app more convenient. "Cookies" are small files that are stored on your computer or on your device with the help of your Internet browser. Except for the Matomo cookie mentioned in Point 5, our cookies help us improve the website and accordingly the Parkvogel app. If you do not wish to use "cookies", you can prevent "cookies” from being stored by changing the corresponding settings in your Internet browser. Most of our cookies are deleted either at the end of your visit or when you close your browser (session cookies). If this is not the case, you can check the deletion period in your browser, or delete the cookies yourself. Please note that this may limit the functionality and scope of our web services. Cookies are required for the Parkvogel app due to the characteristics of the system. They are automatically deleted when you close the app.

7 Google Tag Manager

Google Tag Manager is a solution from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"), which enables marketers to manage website tags via a single interface. The Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags, which gather data in some circumstances. Google Tag Manager does not have access to this data. If disabled at the domain or cookie level, this applies to all tracking tags implemented with Google Tag Manager. https://www.google.com/analytics/tag-manager/use-policy/

You can deactivate the Google Tag Manager yourself here: Deactivate Google Tag Manager

8 Google Adwords Conversion Tracking


This website also uses Google AdWords Conversion Tracking. This means that if you visit a third party website and click on a Google ad to reach our website, a cookie is stored on your computer by a Google Adwords server. We do not store these cookies; this is done by Google or the website on which you see the advert. These cookies become invalid after 30 days and cannot be used to personally identify you. If you visit the offer shown in the advert on our website and the Google cookie has not yet expired, we, along with Google, will be able to see that you have clicked on the ad and that you were forwarded to our offer. Every Adword customer receives a different cookie. Cookies can therefore not be tracked through the websites of different Adwords customers. The information gathered using conversion cookies helps Google to generate conversion statistics for us as an Adwords customer. In this way, we learn the total number of users who have clicked on our advert and been forwarded to our offer. However, we do not receive any information that could be used to personally identify you.

If you do not want to participate in the Google Adwords Tracking process, you can disable the cookies that are required for this – for example via your browser settings, by deactivating the automatic storing of cookies either generally or just for third-party providers. You can also disable cookies for Conversion Tracking by adjusting your browser settings so that cookies from the domain “www.googleadservices.com” are blocked. You can find the Google Privacy Policy for Conversion Tracking at http://www.google.com/intl/en/policies/privacy

9 Deletion of your data

Unless otherwise stated above, we will delete your data as soon as it is no longer required for the aforementioned purposes.
If data must be kept for legal reasons, it will be blocked.
The data is then no longer available for further productive use.

10 Your rights, Data protection officer

You are, of course, entitled to request information about your personal data stored by SAIT. You also have the right to have any incorrect data corrected, processed in a restricted way and deleted. If we process your data for legitimate reasons, you can object to the processing. If you provide us with data on the basis of a contract or consent, you then have the right to data portability. You can revoke your consent at any time, without affecting the legality of the processing that has taken place on the basis of the consent until its revocation. We do not operate systems for automated decision-making.
The SAIT data protection officer and his team are available for any questions, suggestions, or complaints, also concerning the exercise of your rights, you may have. The contact details are:

Data protection officer, SAIT
Parsevalstr. 7a
40468 Düsseldorf
Email: privacy(at)sita-airport-it.aero

If you wish to file a complaint, you can also contact a designated data protection authority, e.g. at your permanent residence.

11 Changes to this Privacy Policy


We reserve the right to change this Privacy Policy. You can always access the current version of the Privacy Policy at www.parkvogel.de/en/data-protection/.

Last updated: 24/07/2018

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