Maximum security

For you and your vehicle: more

 

Maximum security
Start your holidays in a good mood!

Stress free arival - with Parkvogel!

 

Start your holidays in a good mood!
Easy. Clever. Parking.

Welcome to Parkvogel Düsseldorf

Easy. Clever. Parking.

Start booking:

End booking:

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Dezember 2015

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Loading of available parking spaces

FAQ’s on all things parking!

Parking garage ISS DOME at the Düsseldorf Airport:

  • Reservation

    How do I reserve a parking space?

    Enter the desired parking period. We will check whether a parking space is available.
    Two more important pieces of information: Please make sure that your booking request begins at the earliest the next day and that your booking time period is at least 4 hours. And please also note that you may reserve a parking space only 6 months in advance.

    Do I have to reserve a specific spot?

    No. You reserve an arbitrary parking space in the parking garage or car park of your choice. We will guarantee that the parking garage or car park has an available parking space held for you.

    How long is my reservation valid?

    Your reservation is valid for a period of 4 hours before to 4 hours after the entry time selected during the online booking. If you enter the parking garage before or after the validity period, your reservation will not be recognized and entry may not be possible (e.g. parking garage fully occupied). Four hours after the selected entry time, your reservation expires and your parking space is released again in the system.

    Will I receive confirmation of my reservation?

    Yes, you will receive a confirmation e-mail and a QR code for entry.

    I didn’t receive a reservation! Who can help me?

    Please first check the spam folder in your e-mails. The e-mail with the reservation confirmation may have been automatically moved to this folder. If this is not the case, please send an e-mail to service(at)parkvogel.de with the reservation number and the e-mail address given in the booking. If you do not know your reservation number, please give your first and last name, booking period and the booked parking facility.

    I do not have a “German” debit card. Can I pay upon exiting with any debit card?

    Yes, you will receive a parking ticket upon entering once you have scanned the QR code. Before picking up your car, simply pay the parking fees by debit or credit card at the automatic pay station. Of course you can also pay in cash, no problem at all!

    Why is it important that I specify the times and flight number?

    Our service offer at the ISS Dome includes providing you with our shuttle service as promptly as possible. We would like to provide the best support even for delayed arrivals from your holiday travels. To do so, we require these details.

    What happens to my information?

    Your information will only be used to process your reservation request and the subsequent parking procedure.

    When amending or cancelling the booking, the booking number is not found?

    Please note that when you copy and paste the booking number, there is no space copied with it. If you still encounter any problems, please contact service(at)parkvogel.de.

  • Parking lot

    What do I need to enter and exit the car park?

    After booking successfully online, you will receive a booking confirmation via e-mail. This contains a QR code, which you are to hold under the QR code reader at the entrance gate. Then the gate machine will issue a parking ticket and the gate will open. Before exiting, please insert the parking ticket at the ticket machines. The parking fees incurred can be paid by debit card, credit card or in cash.

    How do I park my vehicle?

    There is a Parkvogel employee at the ISS Dome who will exchange your QR code for a parking ticket, or you will hold the QR code in front of the scanner at the entrance gate and receive a parking ticket automatically.

    Can I enter the car park before the specified time or exit after the specified time?

    You can drive into our car parks up to a maximum of 4 hours before and up to 4 hours after the entry time given by you, even if the display says “Bezetzt - Full". After these 4 hours, your reservation expires. Later exits are always possible. However, exceeding the booked maximum parking time may result in a higher fare for the extra time. You can download a comprehensive rates table as a PDF with all our prices here.

  • Transfer

    How do I get to the airport from the ISS DOME?

    Our shuttle service will bring you safely to the terminal and of course pick you back up. The shuttle bus stop is located right in front of the parking garage. You will be brought to the terminal by the shuttle bus and picked up again. The shuttle service is free for you and generally runs every 30 minutes. Our shuttle runs from 3:15 a.m. to 00:45 a.m. Of course we still pick up all passengers from the last flight into Düsseldorf - no matter how late the plane lands.

    I would like to use the shuttle service. What if I arrive later than anticipated?

    No problem! If you do not reach the planned shuttle in time, you may of course just take the next one.

    I would like to use the shuttle service. What if more people come along than the number of travellers specified in the booking?

    No problem! We will of course transport all travel guests. Nevertheless, please make sure to specify the correct number of expected travellers when booking. This facilitates our planning.

    Are children seats available in the shuttle transfer for my kids to get to the airport safely?

    In the minivans used by us for transfers, we provide free child car seats, which are approved from a minimum weight of 15kg. Children weighing less than 15kg must be secured by a weight-matching safety system (infant carrier, child seat). This must be provided by the parents/escorts. The car park operator is not obliged to bring these child seats.

    How much luggage can I bring along? And what about oversize luggage?

    Please let us know if you are travelling with oversize luggage or a lot of luggage. We will, of course, assist you in handling your luggage.

  • Other

    Do I need an environmental badge (an emissions sticker) to access the ISS DOME?

    If you are travelling from outside of the city area via the A52 directly to the ISS Dome, you do not need an environmental badge. Additional information on the environmental badge and options for obtaining it can be found here.

    Is my car in good hands?

    Yes. Our car park is under video surveillance and is staffed. Since you don’t hand over your key, your vehicle will naturally remain in the space where you parked it.

    I am having a problem on site at the parking facility. Who can help me?

    All gate systems and parking machines have a call button with an intercom function. This way an employee is available 24 hours a day for your questions. If your car will not start after it has been parked for a long time, our colleagues on site will be happy to get your car started.

Car park ISS DOME at the Düsseldorf Airport

  • Reservation

    How do I reserve a parking space?

    Enter the desired parking period. We will check whether a parking space is available.

    Two more important pieces of information: Please make sure that your booking request begins at the earliest the next day and that your booking time period is at least 4 hours. And please also note that you may reserve a parking space a maximum of 12 months in advance.

    Do I have to reserve a specific spot?

    No. You reserve an arbitrary parking space in the parking garage or car park of your choice. We will guarantee that the parking garage or car park has an available parking space held for you.

    Will I receive a confirmation of my reservation?

    Yes. Your confirmation will be e-mailed to you.

    I didn’t receive a reservation! Who can help me?

    Please first check the spam folder in your e-mails. The e-mail with the reservation confirmation may have been automatically moved to this folder. If this is not the case, please send an e-mail to service(at)parkvogel.de with the reservation number and the e-mail address given in the booking. If you do not know your reservation number, please give your first and last name, booking period and the booked parking facility.

    What happens to my information?

    Your information will only be used to process your reservation request and the subsequent parking procedure.

    When amending or cancelling the booking, the booking number is not found?

    Please note that when you copy and paste the booking number, there is no space copied with it. If you still encounter any problems, please contact service(at)parkvogel.de.

  • Parking lot

    What do I need to enter and exit the car park?

    After successful online booking, you will receive a booking confirmation by e-mail. When entering the car park, please show this entry permit to our local staff, when asked. On this confirmation you will find a voucher which you put in the windshield of your car. Please not the special instructions on the voucher!

    Can I enter the parking facility before the specific time or exit after the specific time?

    You can drive into our parking facilities up to a maximum of 4 hours before and up to 4 hours after the entry time given by you, even if the display says “Bezetzt - Full". After these 4 hours, your reservation expires. Later exits are always possible. However, exceeding the booked maximum parking time may result in a higher fare for the extra time. You can download a comprehensive rates table as a PDF with all our prices here.

     

  • Transfer

    How do I get to the airport from the car park ISS DOME?

    Our shuttle service will bring you safely to the terminal and of course pick you back up. The shuttle bus stop is located right in front of the parking garage ISS DOME. You will be brought to the terminal by the shuttle bus and picked up again. The shuttle service is free for you and generally runs every 30 minutes. Our shuttle runs from 3:15 a.m. to 00:45 a.m. Of course, we still pick up all passengers from the last flight into Düsseldorf - no matter how late the plane lands.

    I would like to use the shuttle service. What if more people come along than the number of travelers specified in the booking?

    No problem! We will of course transport all travel guests. Nevertheless, please make sure to specify the correct number of expected travelers when booking. This facilitates our planning.

    I would like to use the shuttle service. What if I arrive later than anticipated?

    No problem! If you do not reach the planned shuttle in time, you may of course just take the next one.

    Are children seats available in the shuttle transfer for my kids to get to the airport safely?

    In the minivans used by us for transfers, we provide free child car seats, which are approved from a minimum weight of 15kg. Children weighing less than 15kg must be secured by a weight-matching safety system (infant carrier, child seat). This must be provided by the parents/escorts. The car park operator is not obliged to bring these child seats.

    How much luggage can I bring along? And what about oversize luggage?

    Please let us know if you are travelling with oversize luggage or a lot of luggage. We will, of course, assist you in handling your luggage.

  • Other

    Do I need an environmental badge (an emissions sticker) to access the ISS DOME?

    If you are travelling from outside of the city area via the A52 directly to the ISS Dome, you do not need an environmental badge. Additional information on the environmental badge and options for obtaining it can be found

    here.</link>

    I have a problem with the parking on site. Who can help me?

    In case of problems or questions in the parking, please contact the staff in the car park ISS DOME. Our staff is available 24 hours a day for any queries.

General

  • Customer account

    Why is creating an account wise?

    With your account you can easily view your bookings at a glance. You have the option to change or even cancel your booking. You also do not have to enter your personal details again in a future booking.

    Can I delete my account again?

    Yes, you can easily delete your account. Log in to your account and click on "Delete account" button.

    The code of my activation e-mail has expired / I have not received any activation e-mail. What can I do?

    If you have not received an activation e-mail, first check your spam folder. If the mail can not be found here, you can have it sent again via the Account page.

    If the activation period of 48 hours has passed, you can request to re-send a new activation e-mail.

     

    I reserved a parking space before I created my customer account. Is it still possible to add this booking to my account?

    Unfortunately, we cannot add bookings made before the creation of a Parkvogel customer account to the Parkvogel customer account or the Parkvogel app. In order for your bookings to be displayed in your customer account or Parkvogel app, you must ensure that you are logged into your customer account during the booking process. If you log in to the Parkvogel app with your customer account login data, all bookings made up to that point will also be displayed here. It does not matter if they are booked through our website or the Parkvogel app. It is only important that you were logged into your customer account during the booking.

  • Parkvogel-App

    What can I do with the Parkvogel app?

    The Parkvogel app offers you useful tools to make the process of departure and arrival to the parking lot easy. For example, you can reserve your parking space in just 4 steps via the app and you can see all the bookings made at a glance. You can also find all details about our parking garages in the app, for example the price and location. The Parkvogel assistant guides you through the parking process, to save you from stress. For more information about the Parkvogel assistant, please refer to the following question.

    What is the Parkvogel assistant?

    The Parkvogel assistant guides you through your entire parking process.

    The assistant will navigate you to the parking garage, provides entrance information and stores your parking position (if desired). It continues at the airport; the assistant indicates the check-in location and the gate number. Relaxed on vacation and relaxed back home. The assistant also shows you the number of the baggage claim and gives you information about the payment options of the parking garage and the exit options.

    This ensures that your entire arrival and departure runs smoothly!

    Do I need an account for the Parkvogel app?

    Yes, if you want to use the Parkvogel app with all its advantages, you need an account. You do not need an account if you only want more information about our rates and our parking garages.

    How do I create an account in the Parkvogel app?

    To create an account, click the button in the lower right corner "Profile". Then click on Register and follow the instructions.

    Can I delete my account via the Parkvogel app?

    No, you can not delete your account via app, but you can log in to your account on our website and click on the "delete account" button.